Support
Frequently asked
Are your products tested?+
Yes. Every batch is HPLC-MS tested by an independent lab. The Certificate of Analysis is shipped with your order and available on request against the batch code.
How do I pay?+
We accept bank transfer and crypto (BTC, ETH, USDT TRC-20). Once you place an order, you'll receive payment instructions with your order number as reference.
How fast do you ship?+
Orders are dispatched within 24 hours of payment confirmation. Priority tracked shipping is standard on every order.
Is shipping discreet?+
Yes. Parcels are plain, unbranded, and packed with cold-chain protection where required.
Do you ship internationally?+
Yes, to most countries. Contact us if you're unsure about your destination.
Can I get a refund?+
If a product arrives damaged or fails testing, contact us within 7 days and we'll replace or refund. We can't accept returns of opened vials for safety reasons.
Are these for human use?+
No. All products are strictly for in-vitro research and laboratory use only. Not for human or animal consumption.